The Do’s and Dont’s of Buying and Selling a Rent Roll

The do's and don'ts of buying a rent roll

The primary factors in determining rent roll value include

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REAA Licence 10002029, Excalibre Real Estate Richmond Limited
Excalibre Real Estate Richmond Limited - Licensed Agent (REAA 2008)
n257 Queen Street, Richmond, 7020

Contact Management System – Rent roll growth

Contact Management System - Rent roll growth

A CMS or contact management system is used to help your office track your leads, where are they coming from, through to what is the current position or status of your lead.

It helps you keep a record of communications with your potential landlords. Keep notes on baby names, anniversaries, birthdays, dates of when they said they will be ready, or even when they’ll be back from a holiday, so you can note when to give your clients a FOLLOW UP call.

Bulk emails can be sent out to all of your leads with one push of a button. Examples would include invitations to information nights, achievements the office may have achieved, market updates, promotions, or a simple Merry Christmas to all.

Monthly database example schedule


January
Hope you’ve set your goals for the year, we here at {office} have set out how many properties we expect to lease in 2018, and personally I hope to..

February
School has started, is it time to free yourself up more? We can take the burden away and manage your investment for you.

March
Now is a great time to get done any maintenance required as the financial year is coming to an end.

April
Easter is approaching and rental enquiries have declined. Setting the correct rental return is vital in leasing your property faster with a quality tenant. For an updated rental opinion call {Business Development Manager name}

May
Cooler temps are here – great time to order the chimney sweep.

June
{Office name} has leased 34 properties this month, great work to the PM team

July
Christmas in July Promotion / Dry July Promotion

August
Information night next week

September
Spring is here – the tenant enquiries pick up

October
Spring is in the air and in our step. This year, so far, the {Office name} Team has…

November
School has started, is it time to free yourself up more? We can take the burden away and manage your investment for you.

December
School has started, is it time to free yourself up more? We can take the burden away and manage your investment for you.Christmas in July Promotion / Dry July Promotion

Kick off 2020 with a
Financial Health Check of your rent roll

About the author

Hamish has over 17 years of experience within the property management industry and has experience throughout New Zealand and Australia as a manager, principal and consultant. He utilised all of this experience to form a property management business that he expanded between 2009 and 2016 into 7 locations around New Zealand.

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property management business audit

REAA Licence 10002029, Excalibre Real Estate Richmond Limited
Excalibre Real Estate Richmond Limited - Licensed Agent (REAA 2008)
257 Queen Street, Richmond, 7020

Factors in determining rent roll value

How are rent rolls valued in New Zealand?

Rent rolls are most commonly valued based on annualised management fees across a multiplier range. This range differs from region to region and again within a region when looking at city say compared to rural location.

The primary factors in determining rent roll value include:

-average rent
-average management fees
-number of properties
-and of course location of rent roll
Secondary factors include

-age of rent roll
-number of owners versus properties ratio
-arrears
-vacancy
-market demand
-other sales in the same or similar location
-additional fees and potential “additional” revenue

The way rent rolls are valued are specific to our industry.  There are other less used valuing methods, typically used when secondary revenue streams to management fees, sit higher than average.

Kick off 2020 with a
Financial Health Check of your rent roll

About the author

Hamish has over 17 years of experience within the property management industry and has experience throughout New Zealand and Australia as a manager, principal and consultant. He utilised all of this experience to form a property management business that he expanded between 2009 and 2016 into 7 locations around New Zealand.

Share this article

Subscribe to our monthly newsletter Be the first to receive the latest news on property management and rent roll listings


property management business audit

REAA Licence 10002029, Excalibre Real Estate Richmond Limited
Excalibre Real Estate Richmond Limited - Licensed Agent (REAA 2008)
257 Queen Street, Richmond, 7020

Hot tip: Prospecting tenants

Hot tip: Prospecting tenants

How are rent rolls valued in New Zealand?

Rent rolls are most commonly valued based on annualised management fees across a multiplier range. This range differs from region to region and again within a region when looking at city say compared to rural location.

Be proactive with your tenants

Some questions that you can ask people when they’re attending a property that’s for lease are:

Have a list of your vacant properties with you, so if this property isn’t suitable, you can offshoot them to another property you manage.

Finding potential landlords

Applications are a great source of finding potential landlords. The tenant created a relationship with the previous owner and their details can be put on the form as a reference.

At this point you can then call the owners and thank them for the reference check, but then offer to help find them a new tenant as it’s now come available…unless they’re selling or moving in themselves.

When a property is vacant it’s one of the most stressful times for an owner, so they are now at a point where they need your help, and you can offer some help when you’re making that call.

Your point of difference

Having a system like InspectRealEstate (IRE) in place within your office is having a service for your potential tenants that’s above and beyond your rival agents. They, as tenants, recognise this when they’re looking for a property with you, as you’re making life easier for them and they get impressed with the notifications. They (If they’re a landlord) start to question “why isn’t my agent using this service?”, or “wow I manage my own properties and can’t offer this for my own tenants when looking”.

You are now offering a service above and beyond your rivals……a point of difference (POD).

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Using YouTube to Promote Your Business

Using Youtube to promote your business

Social media is becoming a big part of the property management industry here in New Zealand.

There are several different social media that are typically in use: Facebook, Linkedin, blogging your own site, Twitter and then YouTube.

YouTube is fast becoming a big part of the property management business throughout both Australia and New Zealand. Feel free to have a browse online to see what some of your competitors are doing and in other cases aren’t doing.

If you are not already creating videos for your clients, then perhaps you could or should be

Outside the benefits of time-saving and shorter turn around with letting stock, you get to promote your business online along with assisting your SEO or internet rankings. You can subscribe to other property management agencies’ YouTube channels for ideas and also keep a tab on who’s doing what in your market place.

Two benefits of using YouTube videos:

– Creating marketing confidence for potential clients or indeed “impressing potential clients” with marketing points of difference in your market place.

– Assisting with your SEO or internet rankings.

“General rules” you need to be wary of when uploading videos online.

There is a privacy setting when you upload videos – if you do not want the general public to see something then ensure you are not uploading content for public use.

Good examples of what you should upload for public viewing include promotional videos, testimonials and properties “to let”.  Private uploads would include routine inspections and repair issues at a property or anything with personal or sensitive information.

Always be sure to maintain your site in a professional manner.

Kick off 2020 with a
Financial Health Check of your rent roll

About the author

Hamish has over 17 years of experience within the property management industry and has experience throughout New Zealand and Australia as a manager, principal and consultant. He utilised all of this experience to form a property management business that he expanded between 2009 and 2016 into 7 locations around New Zealand.

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Subscribe to our monthly newsletter Be the first to receive the latest news on property management and rent roll listings


property management business audit

REAA Licence 10002029, Excalibre Real Estate Richmond Limited
Excalibre Real Estate Richmond Limited - Licensed Agent (REAA 2008)
257 Queen Street, Richmond, 7020

My property manager doesn’t put on enough new clients each month!

My property manager doesn't put on enough new clients each month

A common issue Principal’s face is that their property managers aren’t putting on enough clients and growing their business fast enough! So, is it the property manager’s fault or perhaps does the business development part of the business need a review?

Property managers are not necessarily Business Development Managers

It’s a fairly typical myth held by principals that their property managers are also business development managers.  The reality is that property managers are indeed busy managing properties and by definition the character of a property manager is rather different to that of a business development manager.

Asking what the best way is to structure your business to get maximum growth can be met with a number of different responses based on both your end goal and your current business staffing set-up.  And it should be spelt out that when you are in growth mode, you are not in the high-profit mode as you are investing in growth.  That is, of course, if you are investing in growing your business and not relying on your property managers alone to grow your business.

Options for a principal to grow their business further without using their property managers to do the task.

If you are relying on your property managers to grow your business and it’s working that’s great, but know that you are in the minority and you should really be giving that employee “some love”.  For the most part though, property managers are busy managing properties and struggle to commit the time to new business initiatives.  So, don’t keep banging your head against the wall – consider the other options available to you to skin that cat!

Kick off 2020 with a
Financial Health Check of your rent roll

About the author

Hamish has over 17 years of experience within the property management industry and has experience throughout New Zealand and Australia as a manager, principal and consultant. He utilised all of this experience to form a property management business that he expanded between 2009 and 2016 into 7 locations around New Zealand.

Share this article

Subscribe to our monthly newsletter Be the first to receive the latest news on property management and rent roll listings


property management business audit

REAA Licence 10002029, Excalibre Real Estate Richmond Limited
Excalibre Real Estate Richmond Limited - Licensed Agent (REAA 2008)
257 Queen Street, Richmond, 7020